On wrist-calls on Versa 3 aren't working

[Ddddddddddddd]

Hello! The Bluetooth connection on my versa 3 controls won’t stay connected. So my messages won’t show up on the watch. It will disconnect all the time and now it won’t even connect at all anymore. I work from an iPhone 13. iOS 15. Anybody knows what to do? 

Moderator Edit: Clarified subject

[SunsetRunner]

I have the same issue with an Adroid phone.  The only reliable solution I know of is to buy a different brand watch. 

[MarreFitbit · Accepted solution]

Hi there, @Ddddddddddddd. Welcome to the forums! Hi, @SunsetRunner Thanks for stopping by! 

If you haven't done so yet, please try the following:

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

Hope this helps. 

[SunsetRunner]

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If you haven't done so yet, please try the following:

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Hope this helps. 

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Not really helpful when I seemingly have to go through this every day. 

[donna_1954-]

I have tried absolutely everything and have spent hours texting / speaking with Fitbit customer service and support.  I have owned my watch for less than a year and as a retired citizen with very  limited income hate that I wasted $180 on the Versa 3 and now am forced to by the more expensive Apple watch.  I was very excited to be able to answer the phone on my new Fitbit, but that lasted less than a month.  I will never purchase a Fitbit product again because the company does not stand behind its product.