Order delay

[carawara24]

Hi

I ordered my Fitbit versa special edition 3 weeks ago and it said it would come in 4 working days. However, I’m still waiting for it now. I’ve emailed and have to wait 2-3 days for an email back each time which is ridiculous! I’ve also phoned and they said they had no idea when I’d receive the Fitbit as they’ve been having shipping issues. The money has been taken from my account but the order is still being processed. I’ve been promised 10% off my order and expedited delivery as well. I just want to know when I’ll get my Fitbit as it’s a replacement and I’m currently using a broken one! 

I just want answers. I’m not happy with the customer service I've received. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @carawara24.

I appreciate your participation in the Forums and sharing your feedback regarding the delay of your order and experience with Customer Support. I'm sorry to hear about this, I understand that you would like to start using your new device and get back on track as soon as possible. I am sure Customer Support tried to help you in the best possible manner. I appreciate the time you took to let us know your frustration since this helps us to keep improving. I would suggest to keep communication open with our team since they have already all the details and special tools to continue assisting you.

If you have any questions, feel free to let me know.

[Discobootneck]

Strangely enough I’m having a delivery/ shipping issue as well, I’ve ordered an ionic which had the same 4/5 day delivery schedule, I have contacted Fitbit via the live chat and have been told   3 times over 5 days that my order is in the warehouse awaiting shipping and the delay is due to partners, apparently. I am considering cancelling my order and trying out a completely different tracker, which is a shame because for the past 3 years I have had good results from Fitbit whenever I have ordered for the family as well as with any maintenance issues.

[Discobootneck]

Isn’t that funny, I finally receive an email saying it’s been shipped via DHL from the Netherlands.

hopefully arriving this week, maybe.

[LiliyaFitbit]

Welcome on board @Discobootneck, it's nice to see a new member around. I am sorry for the delayed response. 

Thank you for joining the conversation and sharing your experience. I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. I am glad to hear your order has been shipped already. Best of luck with your health and wellness goals!

I'll be around if you need further assistance.