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Unable to setup my Versa to app

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‎07-09-2019 06:18 - last edited on ‎07-11-2019 19:06 by Fitbit Moderator

‎07-09-2019 06:18 - last edited on ‎07-11-2019 19:06 by Fitbit Moderator

I am totally fed up with this foolish device, it counts steps while driving, it doesn't connect properly, I have so many issues with this watch. I will never ever advice anyone to buy this foolish watch.. app interface se so slow. It make me irritate everytime

 

Moderator edit: updated subject for clarity

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‎07-11-2019 19:04 - edited ‎07-11-2019 19:06

‎07-11-2019 19:04 - edited ‎07-11-2019 19:06

Welcome to the Fitbit Community @vid_ayush. Sorry for the delayed response.

 

I regret to hear about the difficulties you experienced with your Fitbit Versa.

 

- Your device has been tested against driving and riding in buses, trains, and other public transportation and shouldn’t add steps when you’re traveling under normal conditions. However, if you have noticed some extra steps recorded, you can negate them by manually log a driving activity. For more information, please visit this article.

 

- Please make sure that your phone is part of the list of supported mobile devices. If it isn't, you might still be able to sync but we won't be able to guarantee that everything will work as intended. If you haven't done it already, please follow our troubleshooting steps to resolve syncing issues or set up issues.

 

- Please make sure that you have the latest Fitbit app version 3.00. It can be downloaded from this site.

 

If you have any question, please don't hesitate to contact us at any time.

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