PIN code locked on Fitbit Versa

[Cpt-Keso]

Bought a used FitBit Versa from Ebay.

Charged it and started it up, when I touch the screen digits from 0-9 appears and I'm assuming that this is the lock screen asking me for a PIN code.

I don't have a PIN and the seller hasn't answered yet.

I have tried the three button reset thing until my fingers ache but to no prevail.

I installed the app on the phone and it found the device, but when the versa is suppose to show the 4-digit code all I see is the 0-9 digits and I have nothing to type into my phone.

What should I do?.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Cpt-Keso - You can try contacting Support, but that PIN is a safeguard. Fitbit wants to make sure a Versa cannot be stolen then simply set up on someone else’s account while still having access to the original users credit card in Fitbit Pay. I hope you hear from the seller. 

[JuanJoFitbit]

@Cpt-Keso, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

Regarding the Pin code issue that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat.

Don't hesitate to get back if any question arises.

Thank you for your help @SunsetRunner.

See you guys later.