Paid clock face problem

[Territhina]

I changed my mind about buying a paid clock face after clicking the pay button,, it downloaded a ‘pay here’ link on my versa 2 as a clock face , how do I remove it please ?  There’s no remove button for it in ‘my clockfaces’ , only a blank select button.

[Guy_]

Hi @Territhina - this is because you can't remove the active watch face. Two solutions.

• on the watch, go to Clocks, change to another clock face and sync,
• or in the Fitbit App choose and select another clock face

then in the Fitbit App, choose the clock face [which will no longer be the active one] but don't select it, go to the bottom and click Remove clock face.

[Territhina]

Hi,

 I was able to switch clock faces.  When I choose the clock I want to remove , there is no remove button at the bottom.  Here’s a pic, am I in the right place ? Thanks

[Territhina]

[Guy_]

@Territhina  - try scrolling to the very bottom of the screen you added in the above post.

[Territhina]

@Guy_ 
That is the bottom of the screen,, it won’t go any further.  I also clicked on ‘see all details’ and went to the bottom of that screen , no remove button there either

[Territhina]

Sent from my iPhone

[Guy_]

@Territhina   - your watch needs to be synced for the change of clock face to work and the remove message to show.

[Territhina · Accepted solution]

@Guy_ 

 
  Hmm I thought I had synced it ,,as the new clock face was visible and i was using it .  
     Finally the remove button showed up after I added yet another clock !

     Thank you for your advice !