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Phone and Versa compatibility issues

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‎11-07-2019 13:28 - last edited on ‎11-09-2019 06:21 by Fitbit Moderator

‎11-07-2019 13:28 - last edited on ‎11-09-2019 06:21 by Fitbit Moderator

I have recently updated my phone to the huawei p30 I am able to sync the devices but I am unable to recieve notifications on the watch.  I have checked all the settings and able to recieve the test notifications.  Has anyone had similar issues or can advise on how to solve this issue.

 

 

Moderator edit: updated subject for clarity

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‎11-07-2019 14:03

‎11-07-2019 14:03

Hi @K1TTYK4T , your phone is not in the list of supported devices. The 30 Pro is supported, but yours not yet. This may explain the issues you have with the syncing between your phone and the Versa. Regards kuzibri 

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‎11-09-2019 06:21

In response to SunsetRunner

‎11-09-2019 06:21

@K1TTYK4T, welcome to our Fitbit Community! Regarding the the syncing issue that your Versa is experiencing, @SunsetRunner is correct. I'm afraid that he Huawei P30 is not listed in the Supported devices list. This may be the reason why the notifications feature is not working properly.

 

I'd like you to give your vote to this Feature Suggestion, which requests compatibility of this device. The more votes this request gets, the more chances it will have to be reviewed by our team.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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