help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium subscription

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2020 14:33 - edited ‎01-17-2020 17:19

‎01-15-2020 14:33 - edited ‎01-17-2020 17:19

Changed my post 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
7 REPLIES 7

‎01-15-2020 16:41

‎01-15-2020 16:41

You don't have to subscribe to anything to get sleep stats and heart rate.

Best Answer

‎01-15-2020 17:50 - edited ‎01-15-2020 17:52

‎01-15-2020 17:50 - edited ‎01-15-2020 17:52

Hi @Soniak61 , I flagged your post to the Moderators cause paying/sunscribing for something that shoud be free is ridiculous. One of them will contact you soon via this topic, so keep a close eye on it. Regards kuzibri

Best Answer
0 Votes

‎01-15-2020 20:19

In response to SunsetRunner

‎01-15-2020 20:19

Hi @Soniak61, welcome to the Community Forums! 

 

I appreciate all the information that was shared in your post, I understand your point and how frustrating this matter can be for you. To better assist you with this, can you please send me a screenshot showing that in order to see your heart rate and sleep information you need to pay $15? You can refer to this post to attach an image into your post. Also, to learn more about Fitbit Premium, I recommend you to check our help article: What should I know about Fitbit Premium?

 

Fitbit Premium helps you build healthy habits by offering customized features in the Fitbit app, including tailored workouts, insights into how your behavior impacts your health, and personalized plans to help you reach your goals. Fitbit Premium subscription includes programs, insights, additional sleep score details, and Fitbit Coach, which together provide comprehensive data and customized tips to help you. Premium features aren’t available for individual purchase.

 

@SunsetRunner @SunsetRunner Your support is always appreciated.

 

I'll be around. Let me know if you have any additional questions. 

Best Answer
0 Votes

‎01-15-2020 21:48

In response to SunsetRunner

‎01-15-2020 21:48

Hi cbwilsa Unfortunately that is what my device is telling me. It is not a free option anymore.

Best Answer
0 Votes

‎01-15-2020 22:03 - edited ‎01-17-2020 17:19

In response to RicardoFitbit

‎01-15-2020 22:03 - edited ‎01-17-2020 17:19

see my latest response

Best Answer
0 Votes

‎01-16-2020 09:03

In response to Soniak61

‎01-16-2020 09:03

As Ricardo suggested, please show us a screenshot that tells you that. It is definitely NOT true.

Best Answer
0 Votes

‎01-17-2020 17:17

In response to SunsetRunner

‎01-17-2020 17:17

Sorry! I deleted my app and my Fitbit from my phone and reinstalled it again and it now works properly again. I did, however lose all my previous stats, which is a shame, but the heart rate and sleep options are still working for free as they should be.

My apologies for thinking they were taken away. I have no idea why this happened.

cheers

Best Answer