Premium

[Moona82]

I have looked everywhere and different forums and everything says I’m supposed to cancel my subscription on my Apple ID. There is no where that gives me that option. Then in one it said to go to the fitbit app and restore my purchases. I did that, and still nothing. I wanted to cancel it before the subscription renewed and I want my money back. Getting frustrated with Fitbit lately and not being supported on Apple properly. Considering getting an Apple Watch. 

[cathm]

Hi @Moona82 

I found this information on the Fitbit site.  It is located in this link https://help.fitbit.com/articles/en_US/Help_article/2437.htm?Highlight=cancel%20premium under the section "How do I manage or cancel my Fitbit Premium subscription".

How do I manage or cancel my Fitbit Premium subscription?

Choose the instructions below based on how you purchased your Fitbit Premium subscription:

I purchased my subscription in the Fitbit app

Cancel your subscription through your phone’s app store.

To cancel your subscription in the Fitbit app:

1. In the Fitbit app, tap the Today tab  > your profile picture.
2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

If you purchased a Fitbit Premium subscription in your phone’s app store, but you don’t see your subscription in the Fitbit app, restore your purchase.

To restore your subscription purchase:

1. In the Fitbit app, tap the Today tab  > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

I purchased my subscription on fitbit.com

To manage or cancel your subscription, contact Customer Support.

[Moona82]

I did this, as mentioned in my post. Doesn’t work.