Problem updating Versa lite

[Ashleigh1905]

Can anyone advise on how I get my Versa lite to update it’s been updating for 6 hours and not even half way? I am setting it up for the first time and it won’t let me use it till this update is complete. Upgraded from a charge 2 and never had a problem with my first Fitbit🤷🏻‍:female_sign:

[SunsetRunner]

Hi @Ashleigh1905 , see my answer on the same topic: https://community.fitbit.com/t5/Versa-Smartwatches/Update/td-p/3872785. Regards kuzibri

[JuanJoFitbit]

@Ashleigh1905 I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the update issue that your Versa was experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.