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Versa won't turn on

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‎11-03-2019 07:20 - last edited on ‎11-04-2019 07:52 by Fitbit Moderator

‎11-03-2019 07:20 - last edited on ‎11-04-2019 07:52 by Fitbit Moderator

Nothing happens when I press the button on the left side

I already charged the phone

 

 

Moderator edit: updated subject for clarity

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‎11-03-2019 07:23

‎11-03-2019 07:23

Hi @Alfee 

 

Is this a new Fitbit Versa2?  You may need to charge it if so.  Did you at least try putting it on charge?!

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎11-04-2019 07:52

In response to GrubbyDuck

‎11-04-2019 07:52

@Alfee, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on when you press the button.

 

In addition to the information that shared @GrubbyDuck, please try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if it turns on when pressing the button.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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