Problem while setting new Fitbit Versa

[Kangan]

I am trying to set up my new Versa on Fitbit app. But when I am trying to add the new device it is constantly flashing error message that " Network Operation Failed" and "Fitbit.com is down for maintenance"

Pl assist

[SunsetRunner]

Hi, see this article about setting up your Versa. Press the link and after that press on "Trackers and Watches" and choose Versa. Good luck!!

[N8teGee]

Hi @Kangan, welcome to the community.

Can you confirm that your phone has an available Internet connection (wifi/cellular) when you are trying to add the Versa, as in opening a browser and being able to load a website. It may also be worth restarting your phone, can I ask which operating system you are using? 

[JuanJoFitbit]

@Kangan It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I want to follow up on the setup issues you've experienced with your Versa and would like to know if the issue persists or if you managed to get your Versa set up after following the great troubleshooting steps that shared my friends @SunsetRunner and @N8teGee.

If their posts were helpful, you can accept any of the as a solution so other users can check them out.

Looking forward to your response!  

[Slatyer · Accepted solution]

1. Prepared my Versa carefully before starting the update, e.g. switched my clock face to one of Fitbit itself, and charged the Versa fully.  

2. Took my Versa out of the charger and rebooted it and put it back in the charger and connected it to my laptop. Also made sure that my mobile device/Fitbit app was connected to Wifi during the entire procedure by plugging my MD in my laptop, going to settings in the Fitbit app and to Wifi settings and clicked connect to network.

3. Started the update which finished within 10 minutes and no problems at all.

4. Reinstalled my usual, "third party" clock face, which also functions without any problems

5. Went to settings, about info on my Versa (Fitbit app showed it already) and it told me that I  have version 32.331.30. Well done Fitbit!!

@SunsetRunner Said to use this and it helped so thanks @SunsetRunner 

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[SunsetRunner]

Hi. looks like you read my guide about updating to the newest Firmware to the letter.

See this what I wrote in my guide:

1. Prepared my Versa carefully before starting the update, e.g. switched my clock face to one of Fitbit itself, and charged the Versa fully.  

2. Took my Versa out of the charger and rebooted it and put it back in the charger and connected it to my laptop. Also made sure that my mobile device/Fitbit app was connected to Wifi during the entire procedure by plugging my MD in my laptop, going to settings in the Fitbit app and to Wifi settings and clicked connect to network.

3. Started the update which finished within 10 minutes and no problems at all.

4. Reinstalled my usual, "third party" clock face, which also functions without any problems

5. Went to settings, about info on my Versa (Fitbit app showed it already) and it told me that I  have version 32.331.30. Well done Fitbit!!.

I posted this in this topic: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t....

If I'm wrong in my assumption, please let me know and I apoligize for my message to you. The reason why I reacted the way I did, is simply because you did not mention anywhere "You wrote, etc",  and that this guide solved your problem or not.