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Question about NHS discount

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‎09-05-2020 08:15 - last edited on ‎09-06-2020 07:01 by Fitbit Moderator

‎09-05-2020 08:15 - last edited on ‎09-06-2020 07:01 by Fitbit Moderator

HELP PLEASE... 

 

I received upgrade for Versa today but note that I had received the Versa 2 instead of the newer version Versa 3; my fault and was able to arrange a return with no problems. 

I however stumbled across the Sense and only wish to ask whether the NHS discount that was applied to my previous purchase could be applied to my new purchase instead? A simple yes or no answer would have sufficed. 

 

Having had TWO failed attempts at receiving help with my query from Fitbit support:

1) Fitbit chat assistant abruptly left without helping me and advised me to reconnect to ask further questions; even after being asked if I required further help?! 

2) Fitbit chat assistant two not listening and clearly not reading the responses properly. Advising me that I would have to contact the NHS for info despite telling her repeatably that it was Fitbit that applied this initial discount, via the NHS account I had to setup for this to be applied. 

 

So am now feeling a little disappointed and am tearing my hair out, particularly as I have been so loyal to Fitbit since their first release, and have upgraded every year!

 

Feeling let down, please help!

 

 

Moderator Edit: Clarified subject

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‎09-05-2020 08:33 - last edited on ‎09-06-2020 07:03 by Fitbit Moderator

‎09-05-2020 08:33 - last edited on ‎09-06-2020 07:03 by Fitbit Moderator

Hi @JenYre  generally I'd suggest you get with customer support, but I've notified a Fitbit Moderator about your post. They should be by to address this with you and hopefully clear up any confusion. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-05-2020 09:31 - last edited on ‎09-06-2020 07:02 by Fitbit Moderator

In response to Odyssey13

‎09-05-2020 09:31 - last edited on ‎09-06-2020 07:02 by Fitbit Moderator

Thank you so much, it is gratefully appreciated!

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‎09-06-2020 07:32

In response to JenYre

‎09-06-2020 07:32

@JenYre Welcome to the Fitbit Community! It's great to have you here!

 

Sorry to hear about your miscommunication with our Support team. As @Odyssey13 said it would be better that you reach out to them with the case number you should already have. Still these discounts are approved by the entity (in this case NHS) but applied at the Fitbit store. You can reach out to the appropriate channel within the organization to request these devices to be added. If you currently don't see them as options then you most likely won't be able to apply the discount to them.

 

@Odyssey13 thank you for your help in this thread.

 

I'll be around.

Alvaro | Community Moderator

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