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Question about the overnight shipping

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‎07-29-2020 19:59 - last edited on ‎07-30-2020 18:40 by Fitbit Moderator

‎07-29-2020 19:59 - last edited on ‎07-30-2020 18:40 by Fitbit Moderator

I order a versa 2 this past Monday, listed in stock of their website. Paid for overnight shipping as I ordered this at 9:35am. As per their website it was before 11am. My order was to be processed that day as per their website. And shipped the next business day. This is now Wednesday and no movement on my order, I had an online chat with support today and he was not much help. He said it seems that the warehouse had not processed my order and it was not as of yet sent to the courier. So now we are 2 days in and I will not receive it in the time frame stated on the website. The customer support rep kind of cut me off when I said that this would not be a courier problem but it was Fitbit that dropped the ball causing me not to get my order in the time frame that I paid for. He stopped answering my questions and said that we would continue this via email. I told him I await the email. That was 8am ish this morning and not a word from them. I am telling anyone never pay for overnight shipping because by the time I get his I should have just taken the free shipping option. It would most likely arrive in the same time frame. I am thoroughly disappointed in the customer service I received. I am giving away 19.95 for overnight shipping that will take days and days.

 

Moderator Edit: Clarified subject and updated label

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‎07-30-2020 18:53 - last edited on ‎05-24-2024 17:25 by Fitbit Moderator

‎07-30-2020 18:53 - last edited on ‎05-24-2024 17:25 by Fitbit Moderator

Hi @Coop777. Welcome to the Community Forums.

Thanks for taking the time to share your thoughts about your Versa 2 order and your interaction with the Support team. Fitbit always strives to work on our services and Fitbit environment to enhance the experience of our members, I'm sorry that you've gone through this situation and please know that your feedback won't be taken for granted.

Since our team has access to your order details, I got in touch with them and forwarded your comments so they can look into this and provide you with further assistance via email. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon. If you also have other questions, don't hesitate to let me know.

By the way, I've moved your post to the Versa Smartwatches board so you can have more chances to receive help from the Community.

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