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Question about warranty

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‎10-27-2021 09:05 - last edited on ‎10-27-2021 13:08 by Fitbit Moderator

‎10-27-2021 09:05 - last edited on ‎10-27-2021 13:08 by Fitbit Moderator

I am trying to check the warranty on my Versa 2 because I just got a replacement, and I want to see how long of a warranty I will have on the replacment.  My problem is that I cant seem to access the chat, it always brings me to a 404 redirect page.

 

Moderator Edit: Clarified subject

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‎10-27-2021 09:25 - edited ‎10-27-2021 14:28

‎10-27-2021 09:25 - edited ‎10-27-2021 14:28

Can't speak to your help chat problem, but can tell you warranty is still from original date, does not get extended with replacement device.

 

As @BraulioFitbit noted below, and I didn't realize, it is at least 30 days after replacement.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-27-2021 09:25 - edited ‎10-27-2021 14:28

‎10-27-2021 09:25 - edited ‎10-27-2021 14:28

Can't speak to your help chat problem, but can tell you warranty is still from original date, does not get extended with replacement device.

 

As @BraulioFitbit noted below, and I didn't realize, it is at least 30 days after replacement.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-27-2021 09:27

In response to JohnnyRow

‎10-27-2021 09:27

I bought mine second hand so I dont know.

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‎10-27-2021 13:11

In response to blacknblue

‎10-27-2021 13:11

Hey there, @blacknblue.

 

According to our warranty policies, any replacement product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. As @JohnnyRow mentioned above, the warranty is not renewed for another year when you receive a replacement.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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