Questions about Versa 2

[Nozzer1]

I have just purchased a new Versa 2 special edition at significant cost....

1. it comes with a lady like light green wrist band???
2. Does not work with Samsung S7 Edge i.e. text, phone calls etc....
3. Does not work with any of the major bank cards in the UK
4. Comes with no return paperwork / warranty consumer rights etc....

Surely this should be clear on the site to avoid wasting our time?

Are any of these issues going to be fixed?

Moderator Edition: Updated title for clarity 

[SunsetRunner]

Hi @Nozzer1 . It’s definitely not fraud. For example, the band colors are visible in the Fitbit Store. You could have picked a different color combination. 

Your phone is on the list of supported devices. But have you upgraded to Android OS 7.0 or higher (which is required)? If your Fitbit app on the latest version? I’d be happy to work with you on this in a separate posting. 

As far as which banks will use Fitbit Pay, you can tap here for more info. But you can also contact your bank to see if they are planning to work with Fitbit. The bank has to be willing and normally must initiate the process.

Finally, if you purchased the Versa 2 directly from Fitbit, you can contact Support regarding a return if you are within the 45 day return window. If your purchase was from a retail establishment, I would suggest returning it there. 

[Odyssey13]

Welcome to the forums @Nozzer1 

1. Looking at the store, there is no light green band on the special edition. click to see the store

2. list of compatible devices click to see

3. can't answer that one, but customer support can

4. user manual and related help articles - click and the warranty information - click

All this might not be clear, because you need to look around the place and get used to the forums. Click the links I posted and you'll find most of your answers. Learning is never a waste of time. You'll get used to the forum's layout by clicking and reading around the place.

[Nozzer1]

Phone is Android 8.0.0 samsung experience version 9.0.

So Caro B How do I get it to work? How do you work with me?

Kevin

Get Outlook for Android

[SunsetRunner]

First question, @Nozzer1 - Is your Fitbit app updated to the latest version? If not, please do it now. Next, have you tried resetting the Versa 2? To do so, press and hold the left button until you see the Fitbit logo. Do it twice. If this does not help, turn your V2 off ... then back on. Instructions are here.  Finally, open the Fitbit app on your phone. Tap Account —> Versa 2. Scroll down to Notifications. Make sure everything is set to green/on.

Please try these steps. If they do not solve the notification issue, let me know and we can continue troubleshooting. 

[Nozzer1]

Hi Carol,

Many thanks al working now.

Kevin

[Nozzer1]

I understand your comments so why have i received this green band? Please replace.

[Nozzer1]

Still no reply? I have received a green band. you say there is not one so what are you going to do about replacing it?

[martin.manders]

@Nozzer1 

The green band is standard together with the grey woven band (see image)

[Nozzer1]

So why does the previous entry say there is not a green band and when I asked before purchase I was told it was black?

Get Outlook for Android

[martin.manders]

Don't know. I bought this Versa 2 SE too. I am happy with the green band. Looks very nice. (Is a matter of opinion, of course...)

[Dreamtfan]

@Nozzer1 standard bands are all a bit...standard. I didn't like my gray one either. Just look online on Ebay or Amazon, not many as the watch is brand new but there are a few interesting decent looking silicone bands out there. They're not expensive either and pretty much same quality. Just ensure it says it's compatible with Versa 2, to be safe.

[SunsetRunner]

If I may add a note to your good suggestion, @Dreamtfan - All three Versa’s (Versa, Versa Lite & Versa 2) all take the same bands. They are interchangeable. So the pretty black leather band with white daisies I bought from Amazon for my Versa, fits my Versa 2. This is a nice feature.