RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[SunsetRunner]

I just my Versa today and had the hardest time trying to get it to show anything in the clock gallery. It would either error out and say something about the Versa not being connected (it was) or it would mention something about a timeout error. I finally got it loaded enough to download a clock face.

[Oran49]

Yeah trying to set clock face now but still nothing. Not a great impression for my first Fitbit. I'll hold out though to see if it can be resolved. Cheers

Sent from Yahoo Mail on Android

[Scorpious75]

Same here, Thank GOD i am not alone almost freaked out !!!

[js182]

Having the exact same issue on the Iphone X.  Just got the versa yesterday. I have not been able to change the clock face since 9am central today 4-23-18

[Scorpious75]

At least you have a clock face. I only have an error message saying "Clock Error" !

No apps when swiping, NOTHING. 

[Scorpious75]

Just got my fitbit versa, finally. Finished the setup, and ended up with just ONE screen that says "Clock Error". No apps, NOTHING. 

HELP!

[js182]

I'm hoping the devs at fitbit will get this resolved asap.  i've deleted the fitbit app, re downloaded and powered off my iphone.  I select "clock faces" and receive the time out error.... frustrating to say the least! 

[malinkuskaya]

Same with my Versa 😱😱😱

[krysannboggs]

I'm having the exact same issue and just saw a notification indicating there are known current issues with syncing, updating, and App Gallery functions so I'm guessing that's why a lot of us are having issues with our clock faces.

My app keeps giving me a blank "All Clocks" screen and then it also says it cant find an Internet connection even though my WiFi is fine.

Fingerscrossed they can fix it soon!

[DigitalDweller]

I've also been having issues syncing since day one. Have had to reboot and reset everything constantly. The tweak that seemed to work for me is I had two Fitbit devices listed in my Fitbit config. I had an old FitBit one in there from along time ago, it wasn't used but in there. As soon as I deleted it my versa has been working since. Just thought I'd mention it.

[SunsetRunner]

Read the notice in RED at the top of this page!

[Oran49]

Let's hope absolutely annoying.

Sent from Yahoo Mail on Android

[Victorialynn]

I just got a fitbit versa today and the fitbit app on my phone won' even load the click faces. I'e restarted my phone, turned bluetooth on/off, put the versa back on the charger/taken it back off, nothing is changing. The click faces won' even load... 

[SunsetRunner]

Read the notice in RED at the top of this page!

[js182]

this is consuming me.  i keep checking back every 5 mins hoping it has been resolved! 

come one fitbit devs, i believe in you! 

[S_K_B_724]

I am having the same issue. I also purchased my Fitbit Versa today and have been trying to set it up all evening. Can't get past the "Clock Error" message. I've tried setting it up using two different devices and no luck.

[EdwardSE]

I have the same problem. Received the Versa today...and this is my first experience of it.

[Casafras]

Me too!!

[SunsetRunner]

Did you folks read my post above?  Please be patient.

[Casafras]

It’s a known error they have a message at the top of the forum page.