RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Megamerel]

Same here on iPhone 6S - started happening today

[Nicki21]

Same problem here....can we live chat with FitBit to solve it.  I can't have anything on my Versa screen until it fits......bit of an anticlimax!!!

[lasset]

I have used my Versa for 4 days, no problem at all. But after last update yesterday I got problem with syncing and set up watch face.

Today all ended with a Clock Error message on the screen, telling me to go to the Fitbit app on mobile to try another clock. Tried all but noting helped.

Fitbit!!! GIve us a solution now! We paid for a well performing Versa not a dead product.

I will resend my Versa in the next couple of days if no solution comming up.

[not_fit_yet]

Just bought mine and I am having the same issue. Planning to return if not solved until tomorrow.

[cactusjack]

Hey there  please feel free to have a look at some of the other threads already posted about this. Seems Fitbit is having server issues and this is the reason you can’t access apps and clock faces. They are working to get it fixed ASAP. 

[cactusjack]

Hey there  please feel free to have a look at some of the other threads already posted about this. Seems Fitbit is having server issues and this is the reason you can’t access apps and clock faces. They are working to get it fixed ASAP. 

[cactusjack]

Hey there  please feel free to have a look at some of the other threads already posted about this. Seems Fitbit is having server issues and this is the reason you can’t access apps and clock faces. They are working to get it fixed ASAP. 

[Jp-66]

Hey guys I’m having the same issue iv just brought my fit bit today and in the app it won’t load any clock faces have u guys managed to work out what’s going on yet? 

[Fadataki]

Do they post this news about about server issues somewhere? 

[Jp-66]

Ah thanks heaps 👍

[Rosiecliffe]

Hi there,  I’ve just received my versa and I’m having the same problem with the clock faces - there aren’t any to choose from!  I’ve followed the instructions, turned everything off and on again, but to no avail.  So frustrating that I can’t use this thing! Please help

[S.saad]

Exact same problem!

[michellek25]

I am having the same issue. The clock faces will not load.

[Ali_Asgar]

Got my watch today and all I can do is just look at "Clock Error" I am trying to set the clock face from last 3 hours but the app shows just a blank screen and no faces to select from.

[Foreigners]

Had the same issue with versa which I had bought just yesterday. I shall return it, unless this case is resolved quickly. Very annoyed

[bjf2014]

That’s the same thing mine is doing. I’ve turned off & uninstalled everything. Started all over & still no luck

[Lyrik]

Just bought my Versa and it won't work!

[CrabPops]

i have a versa special edition and when I go to the fit bit app and try to change my go to change my clock face or download an app it doesn’t load? I’ll add a picture.

ive re downloaded I’ve logged in and out and restarted my Versa

please help!🤷‍:male_sign:

[Rosiecliffe]

I’ve spoken to someone on customer support now. It does seem to be a problem their end. I was just told to keep trying it but she didn’t know how long it would take to resolve. It could be days! In the meantime it is still recording stuff so I guess that’s something!

[JstCallum]

I have the same issue with my ionic. I can’t change the watchface or get any new apps. So annoying!