RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[spkr4tdead]

They buy out Pebble, and this is what they give us. Something that at best will last 4 days on a charge, and does not give you an always on screen. Pebble had all that technology already, what did they do with it?

Initial setup was a complete failure... Was able to get the firmware update downloaded and installed, and now stuck with the same 'Clock Error' as many others.

Purchased a pair of them, and all I have to say is that I will be returning a pair of them as they are, so far, useless.

[nirozedotnet]

Pebble had the watchfaces stored on the watch so I didn't need the phone or internet to switch between them. I wish Fitbit did this also. 

[Em34]

I just got my versa in the mail today and it will NOT sync. I can't even choose a clock face?! 

[nirozedotnet]

Closest to Pebble Time I could get in any foreseeable future. I hope this is just growing pains with a popular smart watch problem. 

[Prasad1337]

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@nirozedotnet wrote:

Pebble had the watchfaces stored on the watch so I didn't need the phone or internet to switch between them. I wish Fitbit did this also. 

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Seems like a no brainer right? Good thing we're funding Fitbit in figuring out the obvious before they release the next device! 😕

[Lornylupots31]

Clock app page working and has synced but only got 1 app working as well x

Sent from my iPhone

[S_K_B_724]

Apps on my phone's Fitbit app are still not working, but at least I am getting an error message now, as opposed to the endless spinning wheel. Pretty depressing that I am excited to see an error message.

[SunsetRunner]

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@MahatmaOrange wrote:

I’ve been a Fitbit owner for many years, first with a Flex and then a Blaze. Yesterday my husband bought me  a Versa and I must say because of this clock face issue, it is a truly miserable product. I can’t get the Fitbit to do anything other than display ‘clock error’ in ugly red writing. 

I’ve logged the issue with Fitbit support but the email that I received back isn’t encouraging - 

“We know every step counts, so we make every effort to reply quickly. However, due to high contact volume, we may need 2 or more days to respond.”

Why release a new product with issues as bad as this? Did they not test it first? Truly horrible customer service. 

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Don't shoot the messenger, but this issue is not about the Versa, it's about the Fitbit server, which is broken at the moment. People who bought an Ionic yesterday of today are facing the same problems. I can even imagine a new Blaze owner could face the same kind of problems today. 

However, I can imagine people see this as a design issue, because Versa, Ionic (and I think Blaze too) needs the Fitbit server to upload software parts like apps and clockfaces during the first setup. I agree with others that there should be some basic software pre-installed.

[Lornylupots31]

Mine is working now. Getting there finally x

Sent from my iPhone

[Haddon]

Thanks!  Makes me think that I should return this.

[KellieGarciaS]

Any update on the sync to fitbit phone app?

[SunsetRunner]

mines is working now . was able to set up special edition after error . apps coming on watch one at a time 🙂

[SunsetRunner]

LOL

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@S_K_B_724 wrote:

Apps on my phone's Fitbit app are still not working, but at least I am getting an error message now, as opposed to the endless spinning wheel. Pretty depressing that I am excited to see an error message.

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[rsbro]

Any idea when this will be fixed? I'm participating in a challenge and really don't ant to lose my steps today!

[Brownburr]

Me too.  Thanks!

[Karen30]

Back working for me too 👍

[Flavss]

Same here!! Took me 6 weeks to get the special edition and I was so excited to come home and get it going and now I can’t even use it!! I’m devatated

[Lushawn]

How long will this go on?  I'm ready to return my watch. What's the point in keeping a 200 dillsrdoor stop??   

[Jayelo]

@Karen30 You’re is working now? Oh lucky....mine still doesn’t work....

[swex]

They seem to coming back slowly. Make sure you open and close your fitbit app on your phone