RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Karen30]

Everyone is trying to get on at once tonight I think I’m going to leave it till tomorrow now before I do anything else they are fixing it as it’s slowly coming back 

[lasset]

I got my Versa back. First I checked so I had contact with wachface/Appserver then I go to settings and start to add  a new watch, run the set up process and after that I went to watch face, picked one out and asked for downloading/installing. The installing process was not completed, but my old watch face was back and my Versa status in now normal statusas I had it before!!!

I hope all of you no get your Versa back!

[Flavss]

I think everything is starting to come back little by little. I got a watch face finally on my fitbit. Automatic syncing is still turned off but when I went to get my apps going it showed me the apps but then gave me an error. I tried to get my internet going again but now its saying it is unable to find a server but my laptop phone and TV are all running on my WIFI

[SunsetRunner]

hold the left button and bottom right button down

[Abrunasso]

Yay!!!! I’m so happy 😃 too! I love the watch and desperately wanted it to work. Glad that fix worked for you too.

❤️,
Alison Brunasso

[JenaBee]

Same here!!!

[butterflynell]

Hi Fitbit people. I bought the new Versa and it is not syncing at all and many other things are not working on it. I am very disappointed and would like extra support from fitbit for sorting this out please. 

[lasset]

For me everything now is working incluing AutoSync.

For the moment no complaines, but who knows after this??!!

[butterflynell]

it is not your phone. It is happening everywhere. Mine too.

[butterflynell]

i agree. Me too. Very disappointed.

[Prasad1337]

They better issue a firmware update for the devices affected by this and ensure at least the default clock face is always stored on the device, as opposed to having external dependencies.

Moderator Edit: Format.

[butterflynell]

me too. Very disappointed.

[KellieGarciaS]

Same

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Kellie

[Jojo74]

Do they know roughly how long it will take to have it up and running again.

[dianewordsmith]

@Jojo74, last time I checked, the clock gallery is now accessible.

[sygyzy]

@Prasad1337 - Yes, this is the smallest step they can take. No watch should be out of commission just because the watch face server is down.

[Glam_0rous]

Yes, it's taking its own sweet time and it sucks! Just got mine yesterday and it took forever just to do initial setting and stuff. Finally, got a clock face not the error message on the screen. I got a failed downloading message for many times but it continue to download anyway after the failed message so just wait. Planning to get one for hubby too but with this horrible experience, IDK. 

[curbsideship116]

The galleries were up for a little while, however it seems to be gone again. Versa won't even sync at all now, stating fitbit.com is down for maintenance. They must be still working on the issue.

[JenaBee]

Mine is (keeping my fingers crossed) up and running.  I am now trying to continue downloading and setting up all I was doing when it crashed last night.

Hope yours comes up soon, too!! 

Good luck!!  😉

[Rewrager]

Having connectivity issues with bluetooth.