RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[CrabPops]

MINE FINALLY GOT FIXED!🎊🎉🎊

[JenaBee]

Yeah!!!!! So glad to hear!!  It's awesome news!!

Enjoy!

[nraidah]

it works now! YAY!

[JenaBee]

Woo Hoo!!! 

[Kjhaller71]

Apps are up and running.

[Prasad1337]

Don't celebrate till they actually deliver a firmware update that FIXES the issue as opposed to this band aid solution

Moderator Edit: Format.

[JenaBee]

Agree, but right now, I am in the moment.  Stop trying to ruin it.  lol  🙂

[Jojo74]

Mines been up since the day i got it.. i was trying 2 set my mates up lastnite spent over 3hrs doin it... 

Sent from Yahoo7 Mail on Android

[Suezee61]

Thank you, all good now.

[Prasad1337]

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@JenaBee wrote:

Agree, but right now, I am in the moment.  Stop trying to ruin it.  lol  🙂

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Your positivity is contagious 🙂 But if consumers don't stand up against this kinda BS, then who will ? Next time the company releases a new product, they'll proudly pat themselves on the back just because the device turns on in testing -- good job everyone, go home and mint your millions

Moderator Edit: Format.

[DonMohsin]

My app store and clock swaps are working, but my notifications still are not.

[DonMohsin]

Just checked, and whatever update they made reset my notification settings. Had to go and turn them all back on and manually adjust and select everything again. Just Fyi if you are experiencing this as well.

[EmJay3]

I am still getting messages saying there is no internet connection when there definitely is

[mycelt]

Yeah it’s working now. Thanks team!

[Staci24]

Still not working for my husband and I.

[MermaidTabi]

how did your get fixed?

[ferditolenaar]

Working again here in Australia. It's just a waiting game guys. Just keep on trying every hour or so. It'll come back up.

[DonMohsin]

I closed the app and restarted it. Same thing with my computer app. My guess is maybe they are pushing out the changes in waves, so some users are getting the fix quicker than others, but I am not sure. Hope yours get fixed soon! 

[katpolz1]

I put mine in the mail and returned it (I gave up)

[dianeofarcadia]

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@katpolz1 wrote:
I put mine in the mail and returned it (I gave up)

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Same here. Mainly due to this issue but I also just could not get comfortable with the bulk of the screen.