04-24-2018 09:25 - edited 04-26-2018 09:37
04-24-2018 09:25 - edited 04-26-2018 09:37
Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:
Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!
Answered! Go to the Best Answer.
04-25-2018 21:28
04-25-2018 21:28
04-25-2018 21:28
04-25-2018 21:28
when you pay $230 for something...call me crazy but you should expect it to work with no issues!
04-25-2018 21:30
04-25-2018 21:30
Hopefully it gets fixed. If not hope amazon can exchange it like for like sooner rather than later. It’s a shame there are so many glitches it’s very frustrating
04-25-2018 21:30
04-25-2018 21:30
04-25-2018 21:33
04-25-2018 21:33
04-25-2018 21:33
04-25-2018 21:33
My FitBit Versa will not even turn on anymore and my phone cannot locate it. What is the issue and when will it be fixed? I need it by the morning to be up and running.
04-25-2018 21:35
04-25-2018 21:35
I totally agree. I had to return my 1st versa in the first 24 hours of having it my 2nd one is fine. The first 1 I couldn’t set up. Personally if it’s not working then I would send it back and get another. I just feel some have glitches. I told another user on here what happen with my first one not setting up so I returned it and they were having the same problem so the returned there and got another and their 2nd versa is working fine too
04-25-2018 21:38
04-25-2018 21:38
the ionic has been out a good few months before the versa they are almost the same only difference is the ionic has built in GPS bar that they do the same thing. So surely I would have thought all the glitches would be ironed out
04-25-2018 21:38
04-25-2018 21:38
04-25-2018 21:42
04-25-2018 21:42
04-25-2018 21:43
04-25-2018 21:43
04-25-2018 21:44 - edited 04-25-2018 21:45
04-25-2018 21:44 - edited 04-25-2018 21:45
My Fitbit actually synced! I literally stared at the bar go across the entire screen, but now I’m having connectivity issues again. So it was a one time thing. It keeps lookin for my Versa. It shouldn’t do that! I got so excited for a minute.
04-25-2018 21:47
04-25-2018 21:47
04-25-2018 21:52
04-25-2018 21:52
I was told that notifications can get switched off when updates are done
this is what they told me
04-25-2018 21:54
04-25-2018 21:54
This is also how to make sure notifications are on
04-25-2018 21:55
04-25-2018 21:55
04-25-2018 21:57
04-25-2018 21:57
Good luck to you too. I hope this is all resolved soon!
04-25-2018 21:59
04-25-2018 21:59
Mine is still not working. Got it Tuesday and could connect it but the installation wasn't finished. Could still use it. Today after I've read the problems are solved I wanted to reset the watch to install the software again. Now it's not even connecting to the app. Please don't say you've solved it when you clearly haven't....
04-25-2018 22:01
04-25-2018 22:01
Could all be because it’s not syncing. Your phone and watch are connected when the little picture above the the battery life for the versa in the Fitbit app on your phone is green or blue. It flashes when it’s syncing or trying to sync apparently
Fitbit customers services was good with one of the users on here and got hers fixed. And she tried everything before hand. So I don’t know what that advisor did but he got her versa working
04-25-2018 22:04
04-25-2018 22:04
I am still having problems setting up my Versa. Cannot update firmware and set up the fitbit.