RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[marnejo]

I still can't set mine up.  I was told yesterday by the third person at your help desk that it is a 'gradual fix' whatever that means.  When will I be able to set mine up on this 'gradual fix'?  I'm ready to send it back and go with another brand.

Marne

[AradiaRue]

That is all fine abd dandy but it doesn't help those of us that just
received out Veras and can't eveb set it up because it won't let us connect
to tge ststem to eveb download the required firmware update. Without the
update it wont even let me pick a clock face so I can use the fitbit...

[marnejo]

I'm going to send mine back.  I might get a another Versa to try or go with another brand.

[AradiaRue]

@marnejothat is what I am doing, I am going to take mine back to the store today, it is so disappointing because I have been waiting for this Versa ever since I heard it was coming out! I am not going to try to get a new Versa because it isn't the watch its self that is the problem, it is the System because I can get it attached to my account but cant download the firmware update needed to complete set up

[Tkc218fit]

That worked. Thanks for the simple solution. 

[Skyybluepurple]

I'm sorry, but there are still many issues. For example, the steps and hourly trackers are not working.  As you can see from this photo, I have logged 710 steps today on my versa, yet not ONE step is showing on the hourly step tracker, and nothing is showing on the hourly 250 chart.  Additionally, I've stopped getting hourly notifications (which used to work up till a day or two ago).  I'm also getting nothing at all from the sleep tracker.  And yes, I've done all the restarts, changed all the settings, turned off bluetooth etc...

[pierreross]

I purchased Versa today and impossible to set it up with my Huawei 7.  I tried 10 times following the instructions with no success.

[SunsetRunner]

So my issue with sync now seems be resolved. Even went for a run today and everything worked perfectly, previously it wouldn't sync on connected GPS at all. 

Is anyone having an issue where the clock goes straight from 12:59 am to 01:00, instead of 13:00 or 1:00 PM ?

It should go to 13:00 surely ? When i installed a new clock face with AM/PM shown. The time was it displayed as 01:00 PM. 

[MatthewFitbit · Accepted solution]

We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. This thread will now be closed as resolved, but you can consult the following help resources if you're still having trouble with syncing or setup:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?