RESOLVED: Versa setup issues

[MattFitbit]

Update: 08/31/2018: Hi everyone, and thanks for your patience while we worked to resolve this issue. The setup process should now be working normally, and you can follow the instructions here to pair a device to your account.

If you continue to encounter any difficulty with setup, please let us know.

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Hi everyone! Thank you all for your reports of this issue.

I have forwarded your inquiries to our Product Team who is aware of this issue and actively working to resolve it. I will share updates with you all as soon as I receive them.

Thanks again for the reports.

[VikBani]

My versa is brand new out of the box, and it will not set up. My husband bought an Iconic yesterday and his wont either.

[Jena1979]

After trying a million times I finally got it. I'm paranoid to try anything
on it because it seems so unreliable. I still can't get my weather to sync
and I can't see or reply to text messages. I have always loved my fitbits.
All the others I have had were no issue. My alta hr was soooo simple. This
one I want to throw at the wall!

[Seppeb]

I can't update my Fitbit Versa, what's the problem?

Moderator edit: subject for clarity

[pehmuru]

still the same issue till 29aug..... 

[Sandy1970]

Rushed out to buy the Versa yesterday and have spent hours trying to get it to set up.  I keep getting prompted "Finish Setup Your Versa needs an update before you can use it"  it fails to run the update and i have no display on the device even though it syncs and updates my step count on when i check my dashboard on my phone....very frustrated and disappointed.  I have used Fitbit devices user for years and this is so very disappointing.  Is Fitbit working on this issue because I see from this forum many are having the same issue????

[Ltaylor0708]

"Hey look at this thread, there are dozens and dozens of people unable to update the Versa with firmware 3.0.14, they all have different phones, they use Android, they use Apple, they are all still having issues, they have reset the Versa, they have reinstalled the app, they have done every possibel combination but it still doesn't work, how about you consider looking at this"

[Sandy1970]

Just spent almost an hour on online chat support with still no resolution, this is a real

problem and it seems as though Fitbit is not acknowledging it....

[Sandy1970]

I received a reply back, they have acknowledged there is an ongoing system issue that they are working on.

[dynamiclynk]

@Sandy1970I hope that is legit, because there are numerous posts for this single issue now and they are having us do futile steps to troubleshoot a problem that lays at their end.

[Ltaylor0708]

I was on the phone earlier this afternoon as well.  I was told there is no issue.  Must be my Versa, requested i ship it back and they will send me a replacement.  

[Sandy1970]

This is the response I received

"It seems that there is an ongoing issue with the system causing the Fitbit to fail during the firmware update, despite trying different devices.

we are working on addressing this inconvenience in the shortest time possible so you can take the most advantage of the Fitbit Versa. We'll reach back to you during the next 48 hours.

[Ltaylor0708]

Sandy1970 please keep us updated

[dynamiclynk]

I open a thread specific to the message @Sandy1970 received from fitbit support here so hopefully it doesn't get lost in the weeds of "My fitbit won't update" threads.

https://community.fitbit.com/t5/Versa/Versa-Firmware-Update-Fitbit-s-Issue/td-p/2926220

[Sandy1970]

definitely will share as soon as I get a response from them 

[Mrsstanners]

My fit bit versa arrived today .. so excited! But i have spent all night trying to set it up. It connects to bluetooth it connects to wifi... but wont setup ir update. I have nothibg showing on the fitbit screen other then the startup screen. I have a galaxy s9 and now panicking that they might not be compatible and i have possibly wasted £200 ....

Please some one tell me im wrong...

[dynamiclynk]

No it's not you or your device it's fitbit. I have tried updating on iOS, Windows 10, and Android via bluetooth and wifi 2 with different versas. It is not on our end they have something broken.

[Mrsstanners]

Thank you. I thought j read slmewhere that the versa doesnt work with the s9.. so really hoping it is not true. Il be gutted if i cant get it tp work

[MARKIIEE]

I have a versa and it’s not updating so I am unable to complete setup, has anybody else experienced this, if so what was the solution

[ShanBanan999]

Thank you so much for posting this. I also purchased my Versa today. This is the first fitness tracker I've ever owned, and I'm having the same issues as everyone else. This has truly been the most frustrating experience I've ever had with any electronic purchase. After trying all of the recommended troubleshooting, I took the Versa back to Best Buy and exchanged it for a different one. The second Versa is having the same issue. I am completely frustrated, but I am glad to know that Fitbit is working to resolve the issue. I'm extremely irritated with the amount of time I've wasted today. This is a pretty bad first impression. On the positive side, Best Buy took the first watch back without issue--no fees or questions. I'll wait for a day or two to see if Fitbit fixes the issue, but considering everything I've read, I don't have a whole lot of faith that I will be keeping this product.