RESOLVED: Versa setup issues

[MattFitbit]

Update: 08/31/2018: Hi everyone, and thanks for your patience while we worked to resolve this issue. The setup process should now be working normally, and you can follow the instructions here to pair a device to your account.

If you continue to encounter any difficulty with setup, please let us know.

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Hi everyone! Thank you all for your reports of this issue.

I have forwarded your inquiries to our Product Team who is aware of this issue and actively working to resolve it. I will share updates with you all as soon as I receive them.

Thanks again for the reports.

[daggas66]

Can I ask what you opted for?  I've had enough of fitbit and two versas.  I've gone through about 4 handsets and one aspect or another does not work 100%.  Enough is enough.

[SunsetRunner]

Was trying most of yesterday to get my versa to do firmware update- did the 3 button factory reset advised by another member- came up with data not cleared. Tried to restart firmware update when I was giving up at 3am and it decided to try to download update. Woken up this morning and finally success ' my new fitbit is working. Support told me not to try on the app on my phone but via laptop - this did not work and my phone app did. Hope you all resolve the issue very soon. 

[Mila1]

Thank you so much!  Works perfectly now!

[Aprilacv]

Thank You! My new Versa is now a functioning watch/tracker!! I am thrilled. Thanks again for the tips suggestions and the reassurance that 'it wasn't just ME!'

[Karlee808]

Thank you Fitbit! It looks like Fitbit has fixed the problem. I got my Fitbit setup on my first try since I was having failure messages the day before. Note: when I tried resetting my Versa by pressing 3 buttons, then releasing the lower right button I still didn't get any vibration.

[MattFitbit]

Fitbit Update 08/31/2018: Hi everyone! 

Thanks for taking the time to confirm that you were able to get your Versa set up. I appreciate your patience as our team worked to resolve this issue. The firmware update process should now be working as normal, so I will be closing this thread down to further comments to help keep the community tidy. 

If you have not set up your Versa yet, I recommend following the steps detailed in this article. 

If you are experiencing any issues with your Versa, I invite you to make a new post on the board or comment in a relevant thread and I will be happy to assist you there. Thanks again!