help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Really fitbit??? Device not found?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2019 07:21 - edited ‎09-19-2019 07:21

‎09-19-2019 07:21 - edited ‎09-19-2019 07:21

Every single day... device not found.
I've found that restarting my phone will solve the problem... for most of the day, and then the same thing again the next day. 
Come on Fitbit, please get this fixed.
I've bought numerous Fitbit products over the years (7 trackers,3 scales-plus I've had more than a couple of those replaced that were not functioning properly) and honestly, while I love the product features, these constant issues are getting really old.

Best Answer
Labels:
5 REPLIES 5

‎09-19-2019 08:11

‎09-19-2019 08:11

For me, sometimes instead of rebooting my phone, just turning phone's bluetooth off and back on resolves that quicker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-19-2019 11:57

‎09-19-2019 11:57

My Versa Lite stopped syncing yesterday on my Samsung Galaxy S9.  Nothing I have read and tried has resolved the issue.  More and more users are posting by the hour with similar if not exact same problem.

Best Answer

‎09-22-2019 07:57

In response to JohnnyRow

‎09-22-2019 07:57

I tried that, tried turning the Versa off, I even reinstalled the app, the
only thing that works for me is a phone reboot 😞
Thank you for the suggestion though!
Best Answer

‎09-22-2019 08:06

In response to Skyybluepurple

‎09-22-2019 08:06

Have you tried this https://youtu.be/a91CDZh3LlQ

Best Answer
0 Votes

‎09-23-2019 05:38

In response to JEG62

‎09-23-2019 05:38

Thank you 🙂 I hadn't seen this, but all of my settings were already as he
suggested when I checked.
This problem only started for me after an update a couple of weeks ago- and
there was a new update day before yesterday, and today my fitbit did
connect without me having to restart, so MAYBE (hopefully!) Fitbit fixed
whatever was causing it 🙂
Best Answer
0 Votes