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Red Cross Sign won’t go away-Versa 2

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‎05-23-2021 07:22 - last edited on ‎05-24-2021 17:21 by Fitbit Moderator

‎05-23-2021 07:22 - last edited on ‎05-24-2021 17:21 by Fitbit Moderator

I can’t get rid of the Red Cross sign. I have tried everything - restart, remove app, forget this device, Bluetooth on and off, removed the app, restarted my phone and it’s still there. What now?  I have a Versa2. I’ve done everything suggested and more.  

 

Moderator edit: updated subject for clarity

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‎05-24-2021 17:20

‎05-24-2021 17:20

Welcome to the Fitbit Community, @Stellanne.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve the issue before contacting us.

 

I would recommend setting up your watch as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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