Red X on screen

[kproszko]

Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there. 

Moderator edit: subject for clarity

[TyraCountry]

Well they are sending me a second replacement. The first one would not
connect to my phone and I was charging it every 12 hrs. I’m ready for my
iwatch back.

[Candice720]

Hello Wow, that is too bad to hear. I received my replacement about two
weeks ago..and so far working, knock on wood.

[FixMyFBPls]

There is no back button on the VERSA 2 is there? Since this is the best answer, how about providing one relevant to the VERSA 2 please?

[Candice720]

Hello...I am a user of fitbit, just like you. Please contact fitbit support
to find your answer. I received a replacement because the one I bought
could not be fixed.

[FixMyFBPls]

Apple Watch is slightly more expensive... but FAR more reliable.

[FixMyFBPls]

thanks Candice720 !

[Candice720]

Thank you...my replacement is working fine right now. I might look into a different brand if it stops working again.

[Eschultz23]

I’m having the same issues and tried all the options mentioned above. Please help! I’m lost without my Fitbit! 

[TyraCountry]

I call the service #. And they replaced it... twice. Because the first
one didn’t work.

[Eschultz23]

Ok I sure will, thank you for your advice! 

[TyraCountry]

Welcome. They might ask you to repeat all the steps that you have already
done. But if it’s under a year old they should replace it

[Candice720]

Hi thank you. Did your new replacement work?

[Candice720]

Hello...sorry to hear about your fit bit. If you bought it under a year...it should still be under warranty. You should contact fit bit support for a replacement.

[TyraCountry]

Yes.. I have had it about 2 months

[Chelle24]

I am getting the red X. I tried resetting it like you told other people to do and it’s not working.

[Candice720]

Hi. Sorry to hear that. If you bought it less than a year ago, I would
recommend asking for a replacement. Contact Fitbit support...that is what I
had to do to get assisted. Good luck.

[TyraCountry]

Keep calling them they will send you one that working. It took 2 times to
get one to work.

[Tood2005]

I have the same issue 

[Chelle24]

I called Fitbit and got it replaced. Good luck!!

Sent from my iPhone

[LRCFBitter]

I wrote a lengthy communication to FitBit about the RED X condition. I then
had several phone interviews to confirm the issue and that I had reached an
impasse with no customer satisfaction.

It ended up with a FitBit Versa replacement under warranty.

Kind regards,

Larry