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Versa Lite stopped syncing

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‎02-16-2021 18:35 - last edited on ‎02-17-2021 12:02 by

‎02-16-2021 18:35 - last edited on ‎02-17-2021 12:02 by

I am having major problems with my versa lite. It stopped syncing several days ago. Tried manually syncing it and turning on/off bluetooth. I have tried resetting up the versa to my phone and now it won't register on any of the devices or accounts I have. It is also 6hrs behind on the time.

 

 

Moderator edit: subject for clarity 

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‎02-17-2021 12:01

‎02-17-2021 12:01

Welcome to the Fitbit Community, @Erica2110.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Time on your watch should be corrected when you sync it. You can confirm the complete troubleshooting to resolve the syncing issue at Why won't my Fitbit device sync?

 

If your watch is not paired to your Fitbit account, please follow our tips at Why can't I set up my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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