Red X on screen

[kproszko]

Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @kproszko. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your daughter's new Fitbit Versa Lite showing red X on the screen. Thank you for your efforts to resolve this. I understand that you're trying to set up the watch. I recommend waiting a moment and see if the display changes from an X to the clock face. If possible, please try to force sync the watch. 

I'll be around if you need further help!

[kproszko]

This is what it looks like on the device. We’ve had it setup for a couple months now and she took it off the charger and this is the error. Tired the sync solution you mentioned and it didn’t work. What else can I try?

[LiliyaFitbit]

Hi @kproszko, thank you for your reply. 

Thank you for sending a photo, I appreciate your efforts to resolve the issue. Since the watch still shows the same behavior and the restart has not been able to fix this, I'd like you to try a factory reset. Please note only that after doing a factory reset, all apps installed and the data that has not been synced yet to the Fitbit account will be deleted. In order to do the factory reset, please do the following: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds). 
2. Hold the button again until they feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you have any questions, feel free to let me know.

[kproszko]

It’s back up and running. Thanks!

[LiliyaFitbit]

Thank you for the update @kproszko!

I am glad to hear the issue is resolved! Thank you for your time and efforts. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Enjoy the Fitbit experience. Keep on visiting the forums!

[SunsetRunner]

same issue, that solution did not work. Please advise regarding a solution.

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance. 

[chocolate911]

Big red X.  Data not cleared. Sync and try again

[LiliyaFitbit]

Welcome to the Fitbit Community, @chocolate911.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Greymyst]

Spoiler

Fitbit versa displays a red x

I have tried to follow the instructions from what everyone has said and whenever I press and hold the button release the button on the Fitbit logo comes on and then press it down again and the vibration happens the Red X comes back but it looks like it's a video of the Red X coming back up does that mean that this thing is bricked?

[Giggles28612]

So I have tried everything on the boards that I have seen. This is my mom's fitbit and I've now had it for 3 days and have wasted way too much time on it. I've tried a factory reset several times and it comes right back up to the red x. I've removed the app from her ipad and then reinstalled it. I removed the watch from the app and reinstalled it. I've disconnected it from the bluetooth and reconnected it and I would connect to the wi-fi but can't get off the stupid red x screen. I've rebooted the ipad. I left the ipad plugged up and the watch plugged up and updating for over 24 hours and it never finished so now what??? I have a good notion to take it back to her and and tell her to go get her money back.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Greymyst @Giggles28612.

@Greymyst thank you for joining the thread and sharing the details of the issue with your watch. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

@Giggles28612 I am sorry to hear about the issue with your mom's watch. I totally understand how you are feeling and appreciate your efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them.

If you have any questions, feel free to let me know.

[bianca63]

my versa only has 1 button

[LiliyaFitbit]

Welcome to the Fitbit Community, @bianca63.

Thank you for joining the thread and sharing that your watch only has 1 button. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around if you need further assistance. 

[bianca63]

After two armttempts and 2 hours my Fitbit versa is still not working

[LiliyaFitbit]

Thank you for your reply, @bianca63. 

I am sorry to hear the issue persists. I really appreciate your efforts and your time. I've sent this information to our Support team and they will be contacting you shortly. Please keep an eye on your inbox. 

Let me know if you have any questions.

[SunsetRunner]

I have a red X with a circle with data not cleared Sync & try again on my Versa. I've read in the community all the ways to fix and it will not go away. I have been dealing with this over an hour. I have tried many times. I have 3 buttons on my fitbit.

[Millerjaylee]

I am having the red x also I just want my fit bit replaced

[Kaya2]

My Fitbit Versa Lite has the red X etc too. I've tried the factory reset and everything else suggested. Really fed up, as its not long run out of its warranty.