Red X on screen

[kproszko]

Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there. 

Moderator edit: subject for clarity

[Vbabyv1990]

Having a problem setting up my versa

[maryaezzell]

I just got the Versa2 for Christmas today. After I finished setting in up, I got the red x. Your rest instructions did not help. This is frustrating. 

[maryaezzell]

.nothing is working.  How do I get my money back?

[maryaezzell]

Nothing is working.  How do I get my money back?

[bianca63]

I continue to get a red X on my fitbit versa . How do I get a refundSent from my T-Mobile 4G LTE Device

[Wonzy9841]

This did not work and nothing is working 

[Wonzy9841]

This did not work if you think of buying one of these watches think twice

[JohnKSom]

Hi Liliya,

Stil have the Big red X and text Data not cleared Sync and try again message. 🤔 after multiple times trying to factory reset. What now? Are there any other possibilities?

[Millerjaylee]

I have a replacement fit bit coming in the mail. I tried everything and
Finley called fit bit and they are replacing it for free..

[bianca63]

I've done that and the refurbished one they sent does the same. I have reset it back to factory setting 3timessince getting it.😡Sent from my T-Mobile 4G LTE Device

[LRCFBitter]

Sitting here at work on lunch break for the THIRD DAY IN A ROW with a FitBit Versa having followed EVERY prescribed alleged "fix" for the RED X/Synch dilemma and nothing has availed whatsoever!  I've invested 4.5 man-hours on this most frustrating problem and am convinced now that this technology has many inherent flaws in design. I am a 40 year scientist/inventor with Fortune 50 companies in Fundamental & Exploratory R&D and know a poorly designed piece of technology when too many people are seeing the same issues. The DFMEA (Design Failure Mode Effects Analysis) was never properly assessed and calculated on this product.  I've only had mine for 6 months.  I changed the clock face after two weeks and have had nothing but shaky, jittery and unstable screens ever since.  The touch prompt on the apps freezes, can't transfer music and always had to continually re-synch the unit multiple times a day. My wife gave this to me as a B-day gift after I had serious pneumonia and had my heart affected so I was going to try and follow a regimented program for recovery by disciplined exercise and watching the stats and pulse and sleep response. I'd sleep for 6-8 hours and the unit would credit me for 1-2 hours!!! Needless to say, this Versa has done NOTHING for me and caused my blood pressure to go UP NOT DOWN!! Nothing but aggravation with this thing! Wish I could get my wife's hard-earned money back and DO NOT RECOMMEND THIS PRODUCT.

[Ccoleman1052]

I have this message on my versa 2. I've tried the previous steps but I still get the same msg..what else can I try?

[Java2005]

Hello, I have tried the steps multiple times for who knows how long, and the error still isn't going away. Please advise. Thanks!

[Shambo]

did not work for me.. 

[Danman91]

Same here any help plz I have dealing with this and I really want my fitbit to work

[FinanceGirl]

Hello Red X. I have been able to resolve my issues with a call to customer service. I had to go to settings to find the things I need to change from off to on. Now I can see what I need to see. I am basically interested in my heart rate and my sleep pattern. Now I can see both. I just wish the huge manual I printed from the web would have explained that. Life would have been much less frustrating.
Good luck.

Sent from my iPhone

[JakeSD]

Could you elaborate on what you did. I have same issue & not able to resolve.

[DDEVVEHGZ]

I'm having the same issue when i tried to factory reset my fitbit and nothing works

[SunsetRunner]

Sent from my iPad
Trex

[JakeSD]

Went on chat, this is what I was told to do & it worked:
1: Phone turn off Bluetooth, then back on
2: Phone Bluetooth forget Versa
3: Put watch in charging cradle, in Fitbit app set up new device. Follow instructions
Worked great. Hope this works for the rest of you

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