Red light stays on

[MarindaB]

A bright red light stays on the back of the Versa, battery running down fast and no heart rate

[Khinz13]

It's rather annoying cause now I have to send my watch back to them--took
them a week to tell me what to send--, then they will send me my
replacement (2nd one)within 5 business days after they receive my package.
Excuse me??!!

Never again will I purchase any Fitbit product.

Moderator edit: content 

[TD73]

I experienced issues with the screen graphics & after following all of the troubleshooting advice they agreed to send me a replacement. It worked for 1 week. The red light on the heart rate sensor stays on all the time even when it’s turned off. Won’t track steps or heart rate & won’t sync automatically with my phone so I’m wearing an overpriced watch. Ive tried all of the troubleshooting steps but no joy. I’ve emailed them numerous times, contacted them on Facebook messenger, put a post on their Facebook page but am getting nowhere. This has been going on for over 2 weeks. I received an email saying it was nice speaking to me but I haven’t spoken to anyone from Fitbit! I then received an email with a link on how to sync my Versa. They obviously haven’t read any of the information that I’ve sent to them on what the issues are & they definitely don’t care. Today I sent a complaint about Fitbit to the consumer protection commission. Don’t know if it will help me get a resolution but I need to try something. I’m so fed up reading all of the negative reviews & complaints about the Versa & Fitbit in general & they are not doing anything about it

[Suze67]

The red light is staying, no longer gauges sleep pattern or heart rate. Now time  2hrs behind. 

[Shanicca]

I’m having this same issue. I contacted support last week because I noticed by watch was not syncing to my phone at night and was a few hours off. At first the rep tried to tell me I have to sync my watch and phone at least once a day. I went off on his and asked to speak to a someone else. The main component of the watch is to keep time. The other rep had me go through and make sure the app was syncing all day. Then a few days later my watch was just dying. I wasn’t understanding why. I thought all of this was due to the apple phone update because that’s when my issues started. So I called customer service again. Only to learn that my watch was out of Warranty and then you had to tell the customer service that I was accusations referring to my husband’s watch I bought a few months ago. Now they have me going through the same mess on syncing at least 6 times a day and charging the watch fully. I mean I spent too much money on this watch for it not to work. It keeps dying and the red light on the back is on even when I turn the watch off. I’m not sure what to do I can’t afford a new watch but if I have to buy a new one I will go with Apple Watch the warranty should be longer than a year to spend so much anyway.

The same thing happened to me. I am so upset I even bought two Versa watches. One for me and one for my husband. Now I’m just thinking I spent $400 on a product that doesn’t last longer than a year!

Moderator edit: merged reply

[TD73]

Update on my post. I always contacted them via email because there was a trail of the entire conversation I lost trust in Fitbit so I needed the previous emails. It was so frustrating I’ve never dealt with such a terrible customer service before. It continued for weeks. I did log a complaint with consumer commissioner & received an email from them. I forwarded the email to Fitbit & told them I wanted a satisfactory response within 48hours. First I stated I wanted a refund but they told me no so I wanted a new Versa not someone else’s refurbished trash. I received an email response stating I was receiving a full refund. It took a week or so but I finally received it as a prepaid master card. I live in Europe where the warranty is 2 years so I’m not sure why it’s only a year in the US. But surely you have a consumer commission. Even if my year was up I wouldn’t let it go. They are knowingly selling faulty products & not doing anything about it. I now have an Apple Watch & would never buy Fitbit again 

[Suze67]

Hi Shannica

Thanks for your reply, so frustrating!! I am going to take the watch back
to target to get a refund. I bought just under a year ago n returned 6
months ago for exchange. This time I want my :money_bag: after so many bad reviews
such as yourself.
Take care, we are probably better buying a Mickey Mouse watch.

[Shanicca]

I know right. I am just so disappointed that I spend 400 bucks with this company within a year and now my other watch is messing up. So I have two of them.

I’m not sure why it’s only a year in the US either. That doesn’t make any sense at all. I have email trails but I think I need to escalate this up to management. And yes they truly know there is an issue and rather than at least trying to fix it they are just not caring. My friend has an Apple Watch and it has been working fine for 3 years. I am going to try to get one for Christmas  and every forum I can post on I will about Fitbit being a crappy product with crappy customer service. I mean Facebook, Twitter, Instagram, all blogs will see a post from me on this!

Moderator edit: format

[Lexco12]

I’m having same issue started with heart rate monitor not working properly, contacted customer service did a few resets still not working..now red light is on and my battery is  dying in a day!! These are too expensive to have to replace every year..warranty is expired (I’ve had for a year and half) and I’ve been against apple watches but this is crazy!!! 

[Brighter]

Same issue. And also a little past 1 year of purchase. Red light on, draining battery. Would Fitbit support/admin please at least tell us what's wrong with the watches that they behave this way?

[Shanicca]

No they wouldn’t tell me anything just gave me 20% for a total different watch. I didn’t even get the option of repairing it and paying for it. So now I am out of money and Fitbit will get nothing from me

[Lmh1551]

Has anyone found a fix to this? My issue is very similar and I’ve tried all the troubleshooting but nothing has worked. I charge my Fitbit every day and by the morning it’s on 0% and hasn’t tracked my heart rate for a couple of weeks now. After I tried all the factory reset the red sensor light came on and hasn’t gone off since. My device is out of warranty, does this mean there is nothing that can be done besides purchase a new one? Surely not?! Has anyone with this issue and out of warranty had a replacement device given or found a fix?

[TD73]

I tried everything but couldn’t resolve the issue. The thing I find strange is that in Europe the warranty is 2 years (where I live) but in the US it’s only 1 year. Even though mine was still under warranty I still had trouble with Fitbit customer services department one of the worst I’ve dealt with. So I reported it to the consumer commissioner & I received an email from them that I then forwarded to Fitbit. I ended up receiving a full refund. I’m now the proud owner of an Apple Watch. I hope you get your issue resolved 

[Lexco12]

My issue was never resolved ...the red light actually started to go brighter off and on and was burning my skin!! This happened randomly and all of a sudden I reached out to fitbit a second time after this happened and they refunded my money. I too will be getting an apple watch (which I did not want to do) but there is definitely a malfunction going on and this not being addressed and unfortunately they will lose a lot of customers in the process.  

[Shanicca]

No Fitbit never fixed this I wasn’t even given the opportunity to pay for them to fix it. So now I’m stuck with a watch that doesn’t work and out of my money. Fitbit is horrible when it comes to customer service. They had the nerve to give me a 20% discount on another watch and it wasn’t even for the Versa!

[Lmh1551]

That’s terrible! I’ve sent them an email but I’m not holding out much hope! I understand there is a warranty period for a reason but surely there should be an option to get it repaired even if they aren’t able to send you a replacement one particularly as there seem to be many people experiencing the same issue. 

[Lexco12]

I think chat is the best it's the fastest .....

[Lmh1551]

Yes there definitely seems to be a number of people experiencing the same issue, it must be a known fault. I’ve sent Fitbit an email but as my watch is just over a year old I think it’ll be out of warranty. 

[Balwinder1958]

My Fitbit charge3 gives me a problem red light keeps coming on please give me the Solution thank you 

[Kfred5378]

Ever since I did the last update on my versa, the battery has been dying super quick and shows no heart rate. How does this get fixed? 

[Shanicca]

I have no idea. I needed up taking the one I bought my husband. I googled for repairs and came up with places but never followed through on it.i just wish fitbit would offer to fix it for a fee