Red light stopped, won't charge

[Michbo71]

Two days ago, red light on back if fitbit stopped flashing, versa won't charge at all, have reset several times, watch now totally dead, have only owned it for 4 months. And ideas? 

[SunsetRunner]

Hi, contact Customer Support about your problem. Also see this topic, pinned at the second place of the home screen: https://community.fitbit.com/t5/Versa-Versa-Lite/HR-not-tracking-lights-stopped-flashing/m-p/3281001...

[JuanJoFitbit]

@Michbo71 Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped charging, even though you've tried the restart process before contacting our forums.

I would like to know if you have tried other USB ports. Also, for how long have you left your Versa on the charger? These details will help me to assist you accordingly.

Thank you so much for your help my friend @SunsetRunner!

Looking forward to your response!  

[Michbo71]

Hello, thanks for your message. I only ever connect the versa to the
charger when it gets to around 40% battery. All worked well until 4 days
ago. I noticed the red lights weren't flashing nor was it charging, I
connected the phone to the laptop via the USB and again, didn't charge, it
is totally flat now. I hope this helps. Thank Michelle

[SunsetRunner]

Hi, I would advice you to contact Customer Support about your problem and ask for a battery test. 

[JuanJoFitbit]

@Michbo71 Thank you for getting back and trying the workaround mentioned previously. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts!

Your help is greatly appreciated my friend @SunsetRunner!