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Replacement Versa 2 display not turning on

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‎01-11-2021 15:36 - last edited on ‎01-12-2021 15:58 by Fitbit Moderator

‎01-11-2021 15:36 - last edited on ‎01-12-2021 15:58 by Fitbit Moderator

Hi

 

This is my 2nd replacement Versa after screen issues with the last.  Within weeks of the replacement same happened and ticket was raised for another replacement but then my screen came back on for 8 weeks and went again.  Atm feel like this model has on going issues as others have suffered. 

 

I have only used fitbit faces on watch.  

 

No screen 

still vibrates and charges

connected via Blue tooth 

only have one red flashing light on rear.

 

Please could you help. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-12-2021 01:48

‎01-12-2021 01:48

You may have received a faulty replacement watch.

Author | ch, passion for improvement.

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‎01-12-2021 15:59

In response to Guy_

‎01-12-2021 15:59

Hi @James_1973, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that you're experiencing difficulties with the display of your Versa 2. Our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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