Replacement Versa 2 firmware update problem

[tinyspacepanda]

Like many others I had the HR accuracy issue following the firmware update. After over a month of back and forth they just sent me a new fitbit without acknowledging that it was a firmware problem. Of course the new fitbit is now asking me to do that firmware update that causes the problems to begin with. 

anyone else receive a replacement and did the update on it without issue?? Or should I just ignore the firmware update and not do it. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @tinyspacepanda, your participation here in the Community Forums is appreciated.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Let me know if you have any additional questions, I'll be around.

[robynbanks_]

wow you got a replacement? Was your fitbit still under warranty? All I got was a lousy discount code to buy a new one.  

[tinyspacepanda]

Yeh mine was barely 7 months old when it stopped working after the update. 

but not of course the new one is asking me to do the firmware update and I’m like mmmmmmmm. Last time I did that it wrecked everything......