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Replacement Versa 3

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‎04-23-2023 16:27

‎04-23-2023 16:27

My Versa 3 was caught in a restart loop.  Fitbit offered to replace it under warranty (7 months old).  I received the replacement and charged it up overnight.  I tried resetting it 3 times the face would not move to get to any of the settings. Called for help.  Tried everything again.  Still did not work.  They just put in for another replacement.  I am so disappointed.  I've been without one for 2 weeks and it will probably be another 2 weeks before I get another one.  If I have a problem with the next one I will be asking for a complete refund not the 50% they are offering for a new one.  Next time I will going with Garmin!

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‎04-23-2023 20:51

‎04-23-2023 20:51

Hi @Sgp  - unfortunately the replacement refurbished ones can be worse than the original and also unfortunately they don't send an immediate replacement so that you are without a working watch for the shortest time possible.

 

Some shops may do an immediate replacement over the counter which is much more customer oriented.

 

Author | ch, passion for improvement.

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