Versa button stuck

[Windylindy]

Button stuck tho tapping on screen eventually comes up if you accidentally go to say timer you cannot get out of it takes a few minutes to go back to clock face

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Windylindy, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If your device button is not working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try our restart process.

Let me know how it goes and if you have any additional questions.

[Windylindy]

Thank you Ricardo for replying so quickly
I have tried what you have suggested and unfortunately they did not work

Linda

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Windylindy.

Thanks for trying the steps that were shared on my previous post. Because you're still experiencing the issue with the button of your Fitbit, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Windylindy]

Thank you Ricardo the support team contacted me and have sorted the problem out thank you again 

[RicardoFitbit]

You're welcome @Windylindy, thanks for your reply.

I'm really happy to know that our Customer Support team resolved your concern. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[ButtonStopper]

Hi, I am having the same problem, the button on the left the one on it’s own, is stuck. Tried what you have said??not worked..

could you please HELP.

[TysonA]

I called customer service and they sent me another since I’ve only had it since January.

Sent from my iPhone

[Windylindy]

Thank you for your response yes fitbit have sent me a replacement so all good now

Linda

[Windylindy]

Hello I got I. Touch with fitbit they have sent out a replacement

Linda

[ButtonStopper]

Many thanks for your reply. Will try and call see if I can get something
sorted.
Button Stopper

[ButtonStopper]

Hi,pleased to hear from you, and that you got it sorted.
But could you tell me how you got it sorted.
I have tried the phone Number that’s in the link,
Without success.tried the chat on line, again nothing.
ButtonStopper

[Windylindy]

Hi sorry you are having problems I went first to the live chat who then contacted fitbit then new one sent out keep trying the live chats

Linda

[ButtonStopper]

Many many thanks.
Will have a try.
Patricia

[Swede1951]

my button on Versa 2 is stuck.  I can tap..but not change any screen

[Ellym..Streich]

Hi,I am having the same pro6and tyres the things you listed but the button still doesn't not work

[Spammi218]

Hi Windylindy, 

Out of interest what was the solution in the end? I’ve got the same problem with mine that’s less than 6 months old. 
glad you got yours sorted 👍

[Windylindy]

I spoke with fitbit themselves and they sent a brand new one out! Very helpful
Regards

Linda

[Eventer350]

I’m having this same issue (for a while now where I stopped wearing it often)

[Burzvana61]

I finally just banged it on the table and it started working again. I think
it was jammed.

*Vanessa Burzynski*