Replacement Versa not syncing

[pokeyjo]

Very disappointed in Fitbit and customer service.  I purchased the new Versa and ordered the limited edition.  First of all it was late getting to me, (I had to call about it) then I had problems with it that it would not save my text, I phoned and did a trouble shoot still didn't work. Then after that my step quit on me. So I phoned again and they sent a replacement, I asked if this was a refurbished "No" is what they said.  So I received the replacement and now only having it only 5 days!!!  The time wasn't right, didn't add my steps to my phone. My text would come over twice with the same message. Never would sync, my battery on my phone went dead because it tired to sync all day!!! Very frustrated with Fitbit.  I asked for a refund since I only had the replacement for 5 days and they said they couldn't.  I would have not purchased a Versa if I knew this was going to happen.    

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@pokeyjo Welcome! It's good that the community is growing! Sorry to hear about your Versa not syncing and multiple notifications. Which phone are you using? Is it listed as compatible? If it isn't listed it just means that it hasn't been tested by the team so I can't guarantee it will work or work without issues. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your Versa. If the issue persist remove the Versa from your account (tap the Versa icon then the trashcan icon) and set it up again. This should help with the syncing and notification issues.

Regarding the refund, Support will provide one if you purchase the device from the Fitbit store and are within the first 45 days from its purchase date. You can check the warranty for more information.

Let me know how it goes!