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Replacement Versa not syncing

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‎02-27-2020 04:24 - last edited on ‎03-10-2020 15:58 by Fitbit Moderator

‎02-27-2020 04:24 - last edited on ‎03-10-2020 15:58 by Fitbit Moderator

I have been sent a replacement Fitbit as my previous wasn't reading heart rate. I have deleted the old one off the app, set the new one up and done everything I should. My app keeps telling me it cannot find the new device even though it is set up to my account. I can have just logged in through Google and it is the same on there. I have tried deleting off the app, reinstalling, resetting my fitbit, resetting the bluetooth and still nothing. HELP! 

 

Moderator edit: Subject for clarity 

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‎03-10-2020 15:58

‎03-10-2020 15:58

Hello @ClaireMac22, welcome to the Community Forums! My apologies for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, could you please let me know which mobile device are you using? I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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