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Versa 2 return process with Customer Support

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‎02-25-2020 04:24 - last edited on ‎03-10-2020 15:56 by Fitbit Moderator

‎02-25-2020 04:24 - last edited on ‎03-10-2020 15:56 by Fitbit Moderator

I had to return my device to get a warranty replacement. My Versa 2 was not even 4 months old yet. Is this normal practice under warranty to take weeks to resolve and get a replacement tracker? I read people that call customer service and they get a replacement sent out. I have not had that experience at all. I’ve sent my receipt, pictures, and videos and now I have mailed the tracker back in. 

 

Moderator edit: Subject for clarity 

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‎03-10-2020 15:56

‎03-10-2020 15:56

Hi @Hbatalis5, it's nice to see you again participating here in the Community Forums, my apologies for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case and the return process of your Versa 2. 

 

Let me know if you have any additional questions, I'll be around.

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