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Replacement Versa will not connect...

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‎11-26-2019 22:07 - last edited on ‎11-28-2019 08:56 by Fitbit Moderator

‎11-26-2019 22:07 - last edited on ‎11-28-2019 08:56 by Fitbit Moderator

The app states it " found device" however it won't connect.

 

 

Moderator edit: format

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‎11-28-2019 08:54 - edited ‎11-28-2019 08:57

‎11-28-2019 08:54 - edited ‎11-28-2019 08:57

@gottaluvstace, I'm sorry for the late response. However, it's great to see you in our Fitbit forums.

 

Regarding the connection issues that your Versa is experiencing with your phone, I would like to know what is the brand and model of your phone. In the meantime, make sure that you are following the setup process as described in this help article. Also, make sure that your phone has the most recent Fitbit app version installed.

 

Looking forward to your response.

JuanJo | Community Moderator

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