Replacement Versa

[shansen375]

My display came off and just hangs there, this happened while walking. Can I get a replacement Fitbit as mine is only 7 months old. Costco said no to this and this is where I bought my device.

[RicardoFitbit]

Hi @shansen375, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Because this is a hardware issue, I've contacted our Customer Support team on your behalf for them to provide you further assistance and get you back on track as soon as possible. Please keep an eye on your email inbox because they'll be in touch with you soon.

Don't hesitate to contact me back if you need anything else. 

[shansen375]

Greetings I just wanted to let you know, i have not had resolution with my Fitbit yet. Please let me know your thoughts.

[RicardoFitbit]

Your reply is appreciated @shansen375.

I'm sorry to know that you're still experiencing difficulties. As mentioned before, a case with our Customer Support team was created on your behalf, therefore, they'll provide you assistance as soon as possible. Keep in mind that due to recent events that are affecting our operations, support options are limited and wait times are longer than usual.

Let me know if you have any additional questions. 

[Noreenee11]

Hi there, my fitbit versa fell on the floor and the screen got cracked, it just tapped the floor I cant believe it caused it to crack as they're do expensive and to damage it like this. My siisterinlaw works for fitbit and she mentioned if it was under 2 years old u may offer me a replacement watch. This would b brilliant as I am loving my watch. Please contact me on noreenquigley1@hotmail.com 

Thanking you

Noreen