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Replacement order challenges

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‎01-22-2020 10:02 - last edited on ‎01-27-2020 16:57 by

‎01-22-2020 10:02 - last edited on ‎01-27-2020 16:57 by

My Versa died after 370 days - Customer service were great, and it was agreed to replace it. This was confirmed in an order email on the 12th Jan. As it stands the order is still being processed. (as of writing the 22nd Jan)  I have raised this with customer service via chat on two separate occasions, on both occasions they informed me that they had emailed both their Delivery and Specialist team and I would receive an email shortly. No emails and still the order is being processed. Coming up to 2 weeks. Ironically my wife ordered a new one the same day (12th) and that arrived within 3 days. Is there a current shortage of Versa (Silver/Grey) - really frustrating as this is a product I held in high regard.

 

Update - Has been resolved after 2 weeks. Received apology from customer services for the delay. Did have to follow up chat with email but will finally receive replacement after 17days post order. Am looking forward to getting those steps back in!

 

 

Moderator edit: subject for clarity

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‎01-27-2020 16:56

‎01-27-2020 16:56

Welcome to the Fitbit Community, @SJCG. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your experience with our Support team and the issues with your replacement order. I am sorry to hear you went through this situation. I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving. I am glad to hear that the issue has been resolved finally and you're back on track. Best of luck with your health and wellness goals!

 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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