Versa 2 not responding

[VHAUGHTON]

My Fitbit is not changing I tried all the trouble shooting and leave it on the charger overnight and still nothing. 

Moderator edit: Subject for clarity 

[SteveH]

Have you been through Fitbit's troubleshooting guide at Help article: Why isn't my Fitbit device's battery charging?

If that hasn't helped then, as it says at the end of that guide, it's probably best to contact customer support.

[RicardoFitbit]

Hi @VHAUGHTON, welcome to the Community Forums!

Thanks for troubleshooting your device prior to posting. To move forward with this situation and to determine in a better way the issue your Versa 2 is experiencing, can you please let me know if the heart rate sensors of your device are still blinking? In addition to the steps that were shared by @SteveH, please restart your Fitbit and let me know how it goes.

I'll be around.  

[VHAUGHTON]

Hi Steve  I cannot restart the Fitbit because it's dead. Sent from my T-Mobile 4G LTE Device

[RicardoFitbit]

Your reply is appreciated @VHAUGHTON.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Ionic device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[VHAUGHTON]

Hi.Thanks for all your help My Fitbit is know charged and working. Sent from my T-Mobile 4G LTE Device

[RicardoFitbit]

Thanks for your update @VHAUGHTON.

I'm happy to know that your issue was resolved, I contacted our Support team again to let them know that no further assistance regarding this is needed. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.