My Fitbit Blaze died a month or so ago and was out of warranty. After some discussion with the online help, I was offered a 25% discount on a new one. Although I was a bit wary about splashing out more money in respect of products that do not seem to last, I looked at the page and thought the Versa would probably suit me better rather than the Ionic. On looking at the comparisons between the two however I noticed that it was the Versa 2 that was being comapred as opposed to the Versa - but it would not let me buy/pre-order this - just the Versa. I got in touch with the "helpline" and they say it is not policy to offer discounts on new products - which means either I buy the Ionic, which I don't want, or the soon to be obsolete Versa (which has the same RRP as the new Versa 2) - or I lose my 25% discount and pay the higher price for the Versa 2. Hardly seems a great way to reward customer loyalty, which has already been tested to its limit. My conclusion at the moment is that I will take my business elsewhere - which means my family will also. So a number of lost sales due to an arbitrary rule and trying to offload old stock - Well done Fitbit!
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