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Reset Versa 2 won't pair with iPhone App

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‎03-19-2024 17:22 - edited ‎03-19-2024 17:45

‎03-19-2024 17:22 - edited ‎03-19-2024 17:45

Hello,

I have upgraded my Fitbit & replaced my Versa 2 in my Fitbit App.  I factory reset my Versa 2 to give to my wife.  I have installed the Fitbit App to her iPhone12 & created an account for her.  The Versa 2 is fully charged & showing "Activation Date" & "To start download the Fitbit App" cycling in multiple languages.

Trying to add the device fails every time.  I have restarted the Versa 2, the iPhone Bluetooth, the Fitbit App & the iPhone.  The App will not discover the Versa 2.

I have tried to add the Versa 2 back to my iPhone (replacing the new watch).  It also fails to "see" the Versa 2, but has no trouble re-pairing to my new Sense2. 

If I plug the Versa 2 charger into my PC USB, the device is detected by Windows.

I cannot work out what to do next - can anyone advise??

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