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‎08-21-2020 11:10

‎08-21-2020 11:10

Within minutes of ordering Fitbit, I realized I ordered wrong one. Contact was made to correct issue and was told it was sent to warehouse and could not do anything. Item then was shipped. I knew it was the wrong item so when it arrived, I refused it. I contacted customer service about refund, to which I was told I would have to pay taxes. What?! Why would I have to pay taxes on something not in my possession and never opened?! I then was referred to policy on no refund of taxes. Ridiculous! I’m expecting a full refund. Anyone else experiencing this company’s wrongdoings? I was going to purchase correct product, but not after this.

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5 REPLIES 5

‎08-21-2020 12:10

‎08-21-2020 12:10

Hi @Oilr - Assuming you are in the US, sales tax is determined by the state. You would have to take up your complaint/refund request with your state. But, in order to make a purchase from the Fitbit Store, you have to tap a button saying you agree to the terms. I understand that many of us don’t bother reading through the fine print, but Fitbit is pretty clear about taxes not being refundable. Sorry. Tap here to read more. Look under return policy. 

 

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

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‎08-21-2020 12:14

In response to SunsetRunner

‎08-21-2020 12:14

Yes I pay state taxes on what I purchase and in EVERY instance taxes along with item purchased are refunded without question. Not a state thing.

Sent from my iPhone
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‎08-21-2020 12:16

In response to SunsetRunner

‎08-21-2020 12:16

Hi @SunsetRunner - Yes I pay state taxes on what I purchase and in EVERY instance taxes along with item purchased are refunded without question. 

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‎01-11-2021 14:50

In response to Oilr

‎01-11-2021 14:50

This situation is so awkward, it doesn't make sense at all.

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‎01-19-2021 15:56

In response to Lirrana

‎01-19-2021 15:56

They have to pay you a refund, this is not normal. Why would you have to pay taxes for something which you don't even possess, this is absurd. In your place, I would contact a professional. I use the service of https://taxfyle.com/ to get my taxes done, maybe you can ask them for help, they know everything about taxes, a lot of experts working there. I am sure that they could give you any advice what to do in this situation.

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