Running App drops unexpectedly

[JoshZLevine]

Since the last software update, the running app seems to shut off after every mile or so.  I get a notification that I hit the first mile, and when I look at my watch, I'm back on the clockface.  I've seen in the forums I'm not the only person to have this problem.  I contacted customer support, and they advised me to 'log my runs manually.' As in 'Don't use our watch for running.'  Seeing as how this is the main reason I have the watch, that isn't going to work.  No timetable for when the issue will be fixed.  No solutions or workarounds.  Customer service was very unhelpful.  I'm hoping someone can get me more information on whats going on, and when this will be resolved.  How do I roll back the watch to a previous update, when the running app worked as expected?  I have a marathon in November, and not being able to log my runs through their app makes the whole process frustrating.

[AlvaroFitbit]

@JoshZLevine Welcome to the Fitbit Community! It's great to have you here!

Thank you for reporting this. Support are the ones that have this information sooner than anyone else. Still if I get any information I will gladly let you know about it.

I'll be around.

[JoshZLevine]

I don’t like how Support treated this. I really need a ballpark date for a fix. I NEED a working watch based running app by the New York Marathon. I need to know if this is so far down the backlog that this is not going to be worked on by November 3rd. If it will not be, I need to purchase a new watch.

Sent from my iPhone

[JoshZLevine]

I don’t like how support handled this.  I couldn’t get a timetable or even how far in the backlog the fix is.  Is someone going to look at this issue before Nov 3rd?  If not, I am going to need to purchase a new running watch.  I understand you don’t want to give a hard date, but I need more information then ‘eventually.’  Some of us actually use watch functionality towards a specific purpose... if this is not going to meet my needs, I need to know.