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SYNCING ISSUES --Android Supported Devices

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‎10-03-2019 07:38

‎10-03-2019 07:38

To save yourself the headache here is a list of "supported" Android devices from Fitbit.  If you dont have one of these, dont get a FitBit because it may or may not work and if it doesnt they'll just tell you it isn't supported and you've blown your $$ on a useless tracker you can only sync to your laptop. 

ANDROID DEVICES
Coolpad
1S  
Google
Nexus 5xPixelPixel 3
Nexus 6Pixel XLPixel 3 XL
Nexus 6pPixel 2 
Nexus 9Pixel 2 XL 
HTC
One M9  
Huawei
Honor 6XP20 Lite*Mate 9
Honor 8P20 Pro 
P30 ProP10 
 
Lenovo
Vibe X2Vibe Z2 Pro 
LG
V10G6 
Motorola
Droid Turbo 2Moto ZX4
G5S  
OnePlus
OnePlus 6  
Oppo
R17 ProRenoReno Z
Samsung
Galaxy S10Galaxy S8Galaxy Note 5
Galaxy S10+Galaxy A8Galaxy J3
Galaxy S103eGalaxy S7 EdgeGalaxy A6
Galaxy S9+Galaxy S7Galaxy Note 9
Galaxy S9Galaxy S6 Edge 
Galaxy S8+Galaxy S6 
Sony
Xperia XAXperia XZXperia XZ2
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‎10-03-2019 07:39 - edited ‎10-03-2019 07:39

‎10-03-2019 07:39 - edited ‎10-03-2019 07:39

I'll also note that even if your device is on this list, it still may or may not sync to your phone. 

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‎10-03-2019 13:15

‎10-03-2019 13:15

Hi. Where is that list located? Can you point me to it please? Thanks.

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‎10-03-2019 13:37

In response to eljeffe1958

‎10-03-2019 13:37

Sure, here it is
https://help.fitbit.com/articles/en_US/Help_article/2315
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‎10-03-2019 13:38

In response to eljeffe1958

‎10-03-2019 13:38

It's on the Fitbit website help pages located here:

https://help.fitbit.com/articles/en_US/Help_article/2315

 

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‎10-27-2019 02:29

‎10-27-2019 02:29

It's a shame there isn't a definitive list, and they say that even if your phone is on this list it still may or may not work...

 

I currently have a Samsung Galaxy J3 6(2016) which I am having issues with, I believe because it is an older OS version than 7.0(5.1). I can't update it any further due to the age of the device(Samsung have stopped support other than important security updates). All despite the fact it says "Samsung Galaxy J3" on the list.

 

I used to have a Huawei P20 Pro which I got the day it came out, which is on the list. I reckon that phone would have worked perfectly with fitbit. Sadly it died a death and I was told it would have cost more to repair than to just buy a new device, which I still can't afford to do...

 

I am however finding myself looking for a new to me handset with at least android 7.0, so not the latest and greatest by way of offering to trade my current J3 and a little cash just so I can get all of this to work. Even then it's not guaranteed.

 

Shame...

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