Scratches on Versa

[VersaJen17]

Hi, 

I’m very disappointed with the quality of the watch face.  It’s less then a year old and I have several scratches on the face.  I just spoke to customer service and they said even though still under warranty there’s was nothing they could do but offer a discount on a new watch... I’m very disappointed.  Will have to rethink my next purchase. Anyone else have a similar problem?

Moderator edit: format

[Rich_Laue]

I'm sorry to hear that the display has scratches. Yes, gorilla glass is not impervious to scatches. The warranty, link found below, does not cover, physical damage. I believe that the extended warranty, as with a phone, may. 

Users have mentioned screen protectors, availible on Amazon, does hide many of these scratches. 

[JuanJoFitbit]

@VersaJen17, welcome to our Fitbit Community. I'm sorry to hear about the scratches that your Fitbit Versa has. I totally understand how frustrating this is for you since the warranty doesn't cover this situation.

I really appreciate your feedback and comments since this helps us to keep improving. Please check out this page for more information about the warranty policies.

Thank you for your help @Rich_Laue.

I'll be around if any question arises.