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Screen Wake not working on Versa 2

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‎10-16-2021 12:34 - last edited on ‎10-17-2021 08:58 by

‎10-16-2021 12:34 - last edited on ‎10-17-2021 08:58 by

Just got my Versa 2 today. Auto screen wake worked fine for about an hour now it doesn’t I have to manually wake it.  Checked  in settings Auto Screen wake is on, sleep mode is off,  Quick View is on. I’ve reset about 5 times and have factory reset. Still not working. Very disappointed 

 

 

Moderator edit: subject for clarity 

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‎10-17-2021 06:57

‎10-17-2021 06:57

Hi, is it a new watch or a replacement watch?

Try pull down on the watch once as if to get notifications, and again, click on the 2 white bars to get to quick notifications and make sure again the wrist action is on and sleep and Do Not Disturb is off.

 

If its still a problem probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎10-17-2021 07:55

‎10-17-2021 07:55

Hello I willl help you 

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